Who are the Woodland Trust?
In 1972, something truly special happened. Find out how we came to be and how we're taking on the future.
Please read these terms and conditions ('Terms') carefully before using this or any of our other websites or placing an order with us. If you are under 18, please ask a parent or guardian to read and discuss them with you.
If you don’t accept these Terms (note in particular the sections on Disclaimers and Liability), please don’t use or order from our websites. You will be bound by these Terms, and they will form a contract between you and us.
Some parts of our websites may also contain additional provisions which apply in addition to these Terms.
2 Using our websites
4 Privacy and cookie statement
6 Website content including user-generated content
7 Intellectual property rights
8 Advertisers and sponsors
13 Law, courts and language
14-24 Provisions which apply when you order products, donation packs or virtual gifts from one of our websites
27 Returns, if you change your mind
29 Trees and other perishable products
30 Returns, faulty products
31 Donation packs
32 Virtual gifts
34 Customer service
These apply when you visit or use one of our websites including when you order products, donation packs or virtual gifts from one of our websites.
We may change these Terms at any time, in which case the amended Terms will be posted on our websites and will apply from the date we post them, with the exception of orders which we have accepted from you before the new Terms were posted. These will continue to be subject to the Terms in force when your order was accepted.
Please check these Terms on each occasion you use our websites. If you continue to use our sites you will be bound by the latest Terms.
You agree to only use our sites in a manner that complies with all applicable laws and regulations and is consistent with these Terms and does not infringe the rights of anyone else, nor restrict or inhibit their use and enjoyment of our sites (including, amongst other things, hacking).
We reserve the right in our sole discretion to deny any user access to any of our websites without prior notice.
You may access and use most parts of our websites without registering your details with us. Before you can take part in our message boards/discussion forums, or otherwise post comments to our websites you will need to register with us.
To purchase products, apply for donation packs or take part in certain other activities on our websites, you also have the option to register with us.
If you choose to register with us, each registration must be for a single user only. Please ensure that the details you provide are correct and complete, and inform us immediately of any changes to the information that you provided when registering.
You must make sure that you keep your password confidential. Do not share it or let anyone else access your account. Always ensure you log out of your account at the end of your session to avoid anyone else using it.
You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if your password is being, or is likely to be, used in an unauthorised manner. We may disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms.
We regret that donations cannot be refunded. Our donation packs and virtual gifts are all forms of donations. Please contact our supporter care team on 0330 333 3300 if you have a query about a donation you have made.
If you have a complaint about any content on (or sent via) any of our websites please notify us immediately by email at email@example.com. Please note that no action can be taken until we receive a fully completed Report content form.
6.1 You must not post or transmit to any of our websites any material:
6.2 If you post or transmit to any of our websites material of the type prohibited under term 6.1 above (or which otherwise results in a claim or action against us) and we incur any costs, expenses, liability or losses as a result, then you agree to indemnify us for all such costs, expenses, liability and losses.
6.3 If you post or transmit any material to any of our websites ('contribution'):
6.4 We may remove or edit any material or posting you make on any of our websites at any time.
6.5 Party political or any other views and opinions expressed in user contributions to our websites do not represent the views or opinions of the Woodland Trust, which is a non-partisan conservation charity. We encourage open debate. However, comments or opinions expressed in contributions posted by our website users are attributable only to the individual contributors.
7.1 You acknowledge that all copyright, trademarks and other intellectual property rights in our websites and all photographs, footage, designs, images, text, software, data and other material in our sites or generated by our sites are owned by us or our licensors. You are permitted to use the sites and this material only as expressly authorised by us.
7.2 You are permitted to print and download extracts from our websites for your personal non-commercial use and for private study, provided in each case that:
7.3 No other use of material on our websites may be made without first obtaining our written permission. In particular, you must not do the following unless you have first obtained our written permission:
7.4 If you wish to use any material from any of our sites other than in accordance with term 7.2 above please email your request to firstname.lastname@example.org with the subject line 'Permissions request'.
7.5 The photographic, text and other graphic images within any products or publications supplied to you are copyright works and none of them may be copied, reproduced, licensed or otherwise exploited.
7.6 The Woodland Trust name and logo are trademarks of the Woodland Trust. Other logos and names used on our sites may also be the trademarks of the Woodland Trust or their respective owners. No permission is given by us in respect of the use of any such trademarks, names or logos and such use may constitute an infringement of the holder's rights.
7.7 Whilst we encourage our supporters to campaign on the issues referred to on our websites, unless we have specifically authorised you in writing to do so please do not imply that you are taking action on behalf of the Woodland Trust and in particular do not state that the Woodland Trust is taking, or proposes or is considering taking, action against individuals or organisations, for example, a boycott of a company's products.
7.8 Any rights not expressly granted in these Terms are reserved.
We may from on occasion allow companies to advertise goods and services on our websites. Whilst we will not knowingly run an advert that is untrue, or which relates to goods or services contrary to our objects, the appearance of an advert does not mean that we endorse the advertiser's goods or services.
With the exception of products sold on this website, we are not responsible for the accuracy of any advertising material or for any advertised product or service.
9.1 The information provided in our websites is intended to provide general information only and should not be considered as a substitute for advice covering any specific situation. While we endeavour to ensure that the information on our websites is correct, we do not warrant the accuracy and completeness of that information and we will not be held liable for any errors or omissions. The material on our websites may be out of date, and we make no commitment to update such material.
9.2 The products which are supplied via our websites have been designed to comply with the statutory legal requirements and relevant safety standards of the United Kingdom. We therefore make no representation or warranty that any product provided via or referred to in our sites is compliant with health, safety or other legal requirements which apply outside the United Kingdom, or are otherwise suitable for use outside of the United Kingdom.
You may not access our sites from countries where their contents are illegal or unlawful. If you do access our sites from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
9.3 We take every reasonable care to ensure that all orders, donations and subsequent transactions are conducted via a secure link. However, the security of information and payments transmitted via the internet cannot be guaranteed and as we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide.
9.4 We do not warrant that the functions contained in our sites will be uninterrupted or error free, that defects will be corrected, or that our sites or the servers that make them available are free of viruses or bugs or represent full functionality, accuracy or reliability of the materials. We will not be liable for any loss, disruption or damage to your data or your computer system or any other damages (including amongst other losses, loss of profit or loss of use) arising out of your use or delay or inability to use our sites, their content or any link to another website arising in contract, tort (including negligence) or otherwise except in the case of death or personal injury caused by our negligence.
10.1 We do not limit in any way our liability for fraud or death or personal injury caused by our negligence or breach of statutory duty or any other liability which cannot be excluded or limited under applicable law.
10.2 We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
11.1 Our sites may contain hyperlinks to third party websites. Such links are provided for your convenience only and we are not responsible for the websites' contents. The inclusion of links does not imply any endorsement of the material on those websites nor any association with their operators.
If you decide to access any of the third party websites linked to or from our websites, you do so entirely at your own risk and we are not responsible for any damage, loss or offence caused or alleged to be caused by or in connection with the content, information, advertising, services or products available on third party websites.
We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages. Please contact us if a link isn't working.
11.2 Our websites may also contain functionality provided by third party services. In engaging with these third party services, you are subject to their terms and conditions, and the Woodland Trust has no responsibility or liability in connection with those services or relationship.
11.3 Our websites may also contain functionality provided by third party services. In engaging with these third party services, you are subject to their terms and conditions, and the Woodland Trust has no responsibility or liability in connection with those services or relationship.
If you wish to link from your website to any pages of our sites you may do so only on the basis that you link to, but do not replicate, the website page, and subject to the following conditions:
11.4 At any time and at our complete discretion we reserve the right to withdraw the permission to make website links to our sites.
12.1 If any provisions of these Terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any country which apply to these Terms, the remaining provisions of these Terms shall survive, remain in full force and effect and continue to be binding and enforceable.
12.2. If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms.
12.3 Events beyond our control. We will not be liable to you for any delay in delivering any services or order or for breach of our obligations, if the delay or breach is due to acts of God, civil commotion, riots, malicious damage, floods, drought, fire, epidemic, legislation, failure of ISP or telecommunications provider or any other cause beyond our reasonable control. This does not affect your statutory rights.
13.1 These Terms, use of our sites and the supply of products and services by us are governed by and to be interpreted in accordance with English and Welsh law. In the event of any dispute arising in relation to these Terms, use of our sites or in relation to the supply of any products or services by us the appropriate UK courts will have jurisdiction over the dispute.
These Terms are provided in the English language only.
Donation packs are donations to the Woodland Trust which you can apply for through our shop and in return you will receive a certificate and various other benefits as a thank you for your donation. Current donation packs include:
All orders for products are subject to availability and we reserve the right to refuse to supply to any individual or company.
Your submission of an order represents an offer to purchase the products (or an application for the donation pack) indicated by you and is not binding on us until we have accepted your order. This means that if a product is shown on our sites but is not available or is incorrectly priced or otherwise incorrectly described or if we are unable to arrange delivery to your address or wish to decline your offer/application for any other reason, we will not be obliged to sell you that product/provide you with that donation pack. In this instance we will inform you and not charge for the product/donation pack.
Shortly after we receive your order, we will acknowledge it by email, detailing the products you have ordered/donation pack you have applied for. This email is issued automatically and does not mean that your order is accepted.
We may contact you to obtain further information to enable your order to be evaluated or processed.
Acceptance of your order for a product/application for a donation pack and completion of the contract between you and us will take place when we dispatch the product/donation pack to you.
Any products on the same order which we have not dispatched to you do not form part of that contract.
Alcohol may not be purchased by anyone under 18.
The price you pay is the price displayed on our site at the time we receive your order apart from where an error has occurred in displaying the price.
While we try and ensure that all prices on our sites are accurate, errors may occur. If we discover an error in the price of products you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the products, you will receive a full refund.
Prices displayed include VAT where applicable. Price and availability information is subject to change without notice.
Products may differ slightly form the images shown. All sizes and dimensions of products as indicated on our sites are approximate but we make every effort to make sure they are as accurate as possible.
We have made every effort to display as accurately as possible the colours of the images that feature on our sites. However, we cannot guarantee your monitor's display will accurately reflect the colour of the product.
You are responsible for ensuring the accuracy of the details provided on the order form.
Please take particular care when entering information to be used in or on any products, gifts cards or certificates to be personalised to your requirements.
We do not file details of your order for you to subsequently access direct on our websites.
25.1 We accept Visa Credit, Visa Debit, Mastercard Credit, Mastercard Debit and Maestro. We cannot accept payment by cheque for orders made online.
25.2 Payment will be taken at the point of goods despatch (except for virtual gifts, donation packs and e-cards where payment will be taken at the order processing stage). In case of query, please call 0330 333 3300 (Monday to Friday, 8.30am to 5.00pm), quoting your order reference number.
25.3 By placing an order you consent to payment being charged to your debit or credit card as provided on the order form. We will use Secure Trading to validate your payment.
26.1 We will let you know what you will be charged for postage, delivery and packaging before you submit your order.
26.2 Additional delivery charges may apply for overseas deliveries, or bulky or heavy items and you will be notified of any additional delivery charges during the order process and required to provide your confirmation that such charges will be included in your order and charged to your card prior to the goods being dispatched. If confirmation is not received, then the order cannot be processed and will be cancelled.
26.3 Express delivery is not available.
26.4 Donation packs will be sent by 2nd class post using Royal Mail or National Carriers and there are no delivery charges.
26.5 We aim to:
26.6 Please allow up to 30 days in case we are exceptionally busy. The delivery timescales stated are subject to availability of the products ordered and circumstances beyond our control. We make every effort to deliver products within the above timescales, however delays are occasionally inevitable.
If you do not receive your products/packs within the time quoted above, please contact our support response team on 0330 333 3300 or email them at email@example.com. If we fail to deliver your order within 30 days we will notify you of the reason for the delay and you may cancel your order and we will provide you with a refund for the products not delivered. We will have no other liability to you in the event of delay in delivery.
26.7 All deliveries will be made to you (or the recipient specified by you) at the address specified by you in your order. With the exception of gift memberships, we regret that we cannot send membership packs to an alternative delivery address, they will be sent to the main billing address only.
26.8 We may, at our discretion and expense, deliver parts of your order separately. You will be responsible for the products as soon as they are delivered.
26.9 If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products for up to 30 days. At our discretion we may either attempt to redeliver the products to you or issue you with a refund for the price paid less postage and handling charges. Note – no refund will be made for products which have been customised or personalised in accordance with your requirements.
27.1 For most products you can cancel your order, either before or after we deliver it, by notifying us within 15 days of delivery (or where we deliver your order in instalments, within 15 days of the last item delivered) without giving any reason. You can do so by contacting our supporter care team on 0330 333 3300 (free from a land-line) or by emailing us at firstname.lastname@example.org. To meet the cancellation deadline it is sufficient for you to tell us that you wish to cancel before the cancellation period has expired. You then have 15 days to get the products back to us for a refund.
27.2 This right to cancel does not apply to:
27.3 Until you are sure that you want to keep the products you have ordered, you must carefully handle the products only to the extent that you would handle them if you were looking at the products or carefully trying them on in a shop, in order to establish the nature, characteristics and functioning of the products. You must not otherwise use or wear them. Products must be returned to us in their original packaging, with all tags intact and in good, re-saleable condition and unused.
27.4 Hampers, gift baskets, tree packs and other sets or packs which are made up of a number of products may only be cancelled and returned as a whole.
27.5 If the right to cancel applies and you want to return your order once you have received it, for either a refund or exchange, fill out the accompanying delivery slip, package the relevant item securely and send them both to us within 15 days of delivery (or 15 days of you notifying us of your wish to cancel your order as above) using the label provided on the delivery note.
For your protection, we recommend that you use a recorded delivery service. Until the products are returned to us, you must not use them and must take reasonable care of them and ensure that they are returned to us in a re-saleable condition.
27.6 Information about how to return products for an exchange or refund is included with each shipped order along with your delivery slip. Please note that you will be responsible for the cost of returning products to us unless we deliver the item to you in error or it is faulty.
28.1 If you cancel (and where already delivered, return) your order in accordance with the above provisions, we will refund to you:
28.2 When making a refund (other than a refund for a faulty product), we will deduct from the sum to be refunded any reduction in the value of the products returned caused by you using, wearing or handling the products beyond the manner in which you would handle the products if you were looking at them, or trying them on, in a shop.
28.3 Any refund issued under these provisions will be made, using the same means of payment as you used for your order, within 14 days of:
28.4 You will not incur any fees as a result of the refund but we will not make the refund until we have received the products back or you have supplied evidence of having sent back the products, whichever is earliest.
28.5. If for any reason you suspect that your credit card has been used to make an inaccurate or incorrect transaction through this website, please notify your issuing Bank immediately for investigation.
29.1 Please note that we cannot accept returns of trees or other perishable goods unless they are defective.
29.2 Please check your tree as soon as you receive it. If you believe that your tree is defective, it may be that your sapling is in a dormant state, which you can check by scraping back a small piece of bark to see if pale new wood lies beneath.
29.3 If having checked your tree as described above, you still think that the tree you have received is defective and you would like to return it for a refund or replacement please contact our supporter care team on 0330 333 3300 (free from a land-line) or by emailing us at email@example.com within ten (10) days, but no later than thirty (30) days, of receiving your tree.
30.1 By law you are entitled to receive products which are as described, fit for purpose and of satisfactory quality and our aim is to make sure that you do.
30.2 If you do receive a product which is faulty and would like to request a refund or replacement please contact our customer care team as soon as possible.
You can find out more about your rights as a consumer on the Citizens Advice Bureau website.
30.3 For replacement or refund of the product you will need to return it to us. Our customer care team will help you do this by arranging collection in the case of items unsuitable for return by post.
31.1 If you order one of our donation packs you are making a donation to fund our work for which we are enormously grateful. You will receive a certificate to commemorate the dedication/donation but any trees/woods dedicated will not be marked with the dedication although you are welcome to visit the wood dedicated (or where the tree is dedicated).
31.2 Your donation pack certificate will be printed with the wording you enter in the application form. Please check this carefully before you finalise your application. If you notice an error in the certificate wording please reply to the automated thank you email you receive and tell us what you would like correcting and we will do our best to make the changes before the certificate is produced.
31.3 All items featured in the dedications section of our websites are genuinely needed and used by the programmes that the Woodland Trust supports. However, once certain types of dedications reach their maximum capacity, we reserve the right to use your donation to help the Woodland Trust continue with its full range of work. Where possible we will aim to use your donation for a similar purpose to that originally requested by you.
You can read more about the range of the Woodland Trust’s work in the Who we are section of the website.
31.4 Email certificates are sent as soon as you have submitted your online donation pack application, though due to circumstances beyond our control they may occasionally take several minutes or possibly even hours before they arrive in the recipient's inbox. If you, or your intended recipient, do not receive the certificate, please contact our supporter care team on 0330 333 3300 providing full details of the donation pack applied for. A copy of your application confirmation is always helpful.
31.5 See Delivery ssection for more information on printed certificates.
32.1 If you order one of our virtual gifts you are making a donation to fund our work for which we are enormously grateful and obviously you don’t actually buy the item in question.
32.2 All items featured in the virtual gifts pages of our websites are genuinely needed and used by the programmes which the Woodland Trust supports. However, realistically, there are only so many types of virtual gifts required and so if you have ordered a virtual gift your donation will not necessarily be used to purchase the item shown but will be used to help the Woodland Trust to continue with its full range of work. You can read more about the range of the Woodland Trust’s work in the Who we are section of our website.
32.3 If the choice of card you want is out of stock we reserve the right to send you another card.
33.1 The Woodland Trust is not responsible for the messages inserted in e-cards sent from our websites. If you receive an e-card through our website services containing inappropriate content please email us at firstname.lastname@example.org and we will deal with your complaint as the Woodland Trust thinks appropriate.
33.2 If you send an e-card from our websites you agree:
And to not include in your messages:
33.3 If we receive a complaint about your messages we reserve the right to (among other things):
33.4 Please ensure that you provide us with the recipient’s correct email address for delivery of the e-card. You will not be entitled to a refund if the e-card is sent to the incorrect address due to your own error.
34.1 We hope that you are happy with your products and the service you receive, but should you have any queries or problems please contact our supporter care team by email at: email@example.com or Monday to Friday between 8.30am and 5.00pm on FREEPHONE 0330 333 33 00
34.2 We will try to resolve your complaint as quickly as possible but if we are unable to do so you may refer your complaint to an European Commission registered ADR provider and we will cooperate with the ADR provider in trying to find a mutually acceptable resolution.
35.1 Money raised by raffles conducted by the Woodland Trust enable us to carry out vital woodland conservation work across the UK. Any raffle will be subject to specific raffle terms and conditions
35.2 The raffle tickets and online page will stipulate a closing date for returning tickets and a draw date.
35.3. Specific raffle terms and conditions will be available online prior to commencement of the raffle.
35.4 To enter any Woodland Trust raffle, tickets must be purchased at the specified price per ticket.
35.5 Woodland Trust members receiving a mailing pack, but purchasing raffle tickets online, will be allocated different ticket numbers to those indicated in the mailing pack.
35.6 Save as otherwise stated above, the competition prizes cannot be modified, are non-transferable.
35.7 First, second and third prize winners will be notified by telephone where a telephone number is available. Payment of any cash or voucher prizes will be made by cheque by post within 14 days of the draw.
A list of winners will be published on the Woodland Trust website the next week after a draw.
35.8 Raffle tickets should not be sold to or by persons under the age of 16 years. Any person under 16 years old who has entered a raffle will automatically forfeit any prize.
35.9 Unless otherwise specified, raffles are open to residents of England, Wales, Scotland and Northern Ireland only and no entries from overseas, the Channel Islands, or the Isle of Man can be accepted.
35.10 Raffles are not open to Woodland Trust trustees or staff or their family members.
35.11 The Woodland Trust reserves the right to use the names and locations of the winners in its publicity.
35.12 Any money received after the draw date will be used to help fund the work of the Woodland Trust.
35.13 All Woodland Trust raffles are licensed by the Gambling Commission.
35.14 Woodland Trust raffles are intended to be a fun way to support us and the vital work we do. If you feel you have a problem with gambling you should visit the BeGambleAware website where you can get help and advice, or contact the National Helpline on 0808 8020 133, lines open 8.00am until midnight, seven days a week.
These Terms do not affect your statutory rights as a consumer. For information about your statutory rights visit the Citizens Advice website.
This page was last updated: September 2019 (PP190930)
In 1972, something truly special happened. Find out how we came to be and how we're taking on the future.
There's no better way to stand up for trees than by becoming a member of the Woodland Trust.
Find out how to get in touch with a member of the Woodland Trust team who can help answer your questions.