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Our supporter promise

We all need trees, but trees need help now more than ever before. That’s where we come in. We want a UK rich in woods and trees, for people and wildlife. We rely on the generosity and enthusiasm of supporters like you to help us protect, restore and plant woods and trees.

Everyone who stands up for trees with us – whether as a member, by giving a donation, by offering us their time or just by spreading the word – should have a positive and rewarding experience and know how much we value them.

Our promise:

We promise to be honest and transparent about where your money goes and why we ask for donations. We will show you what a difference you are making.

Who are the Woodland Trust?

We are the UK’s largest woodland conservation charity. We’re passionate about woods and trees. We work to transform our landscapes, joining up fragile and fragmented habitats. We campaign to save threatened woodland and we own and care for more than 1,000 publicly accessible woods. We want everyone to have access to woodland and we want to make the UK a healthier, better place to live.

We will protect your data

Your data is safe with us. We take our obligations very seriously and we will never sell your data to third party organisations. We will only contact you via methods we have received your consent for us to use. You can contact our Support Services Response Team any time you wish to change the way we contact you or to opt out of future communications. Alternatively, you can let us know how you'd like to hear from us via our online preference portal.

We are respectful

We will not put undue pressure on you to make a gift and if you do not wish to donate we will respect your decision. We will never assume you agree with an element of our cause if you've not already raised your hand, and so we'll never put undue pressure on you to volunteer your time or take part in a campaigning action.

We are accountable

We do all we can to ensure fundraisers, volunteers and third party agencies working with us comply with all fundraising regulations, and this promise can be found in our privacy policy. Where we work with third party agencies we will ensure training is provided and will monitor their work. We will act quickly if they do not meet the high standards we set.

We keep in touch

We will always provide easy ways for you to contact us and our Support Services Response Team is on hand to help answer any queries you may have. If you are unhappy with anything we’ve done you can contact us using our complaints policy. If we make a mistake we will apologise and do all we can to put things right and if we cannot resolve your complaint, we accept the authority of the Fundraising Regulator and the Charity Commission to make a final adjudication.

Remember, you can change the way you hear from us or withdraw your permission for us to contact you at any time by contacting us or by using our online preference portal.

If you have any questions please contact our Support Services Response Team via or call 0330 333 3300 and they will be happy to help.