Service emails

If you've received one of these emails from us, the chances are you've made a donation or ordered something from us, in which case thank you. We also send a small number of other service emails (also known as transactional emails) which are listed below.

Service emails we send

• Updates about your donation
  If you have made a donation over a certain amount then you'll receive a donation confirmation. In it we thank you for your generosity. If, for any reason, your donation has been unsuccessful then you'll receive an email saying your donation has been declined or abandoned. We will explain how you can complete it, if you still wish to.
• Updates about your orders
  If you have made a purchase then you'll receive a confirmation thanking you for your order and provide you with information regarding the sale. Once your order has been dispatched we may send a confirmation which might include an invoice, despatch note, packing list and any other documents. These may also contain the invoice address, the address your order will be sent to (if different to the invoice address) and in some cases the consignee name.
• Updates about events you’re attending
  If you have registered for one of our events these emails confirm your place and also provide other information about the event. If we need to cancel, rearrange or update the event we will contact you to explain why things have changed and what happens next. We may ask for your feedback after the event has taken place.
• Updates about your dedication order
  If you have purchased one of our dedication products (or one has been purchased for you as a gift) you'll receive an order confirmation. Depending on the product we may also need to keep you updated about your purchase.
• Updates about your tree pack order
  If you have applied for one of our tree packs we will inform you if you have been successful in your application. Later we will provide updates and information about your order.
• Updates about your membership
  If you are one of the Trust’s members these emails are part of your normal membership communications from us. They are intended to provide the membership benefits we have agreed to provide to you.
• Managing your volunteering experience and updates
  If you are one of the our volunteers then we send you emails which are part of your normal volunteer communications from the Trust.

We will only send service messages when we believe you will be at a disadvantage if you do not receive them, we have a legitimate business reason or we have a legal/regulatory requirement to do so.

You have not been subscribed

Receiving a service email doesn't mean you are now subscribed to receive other emails from the Woodland Trust. Service emails are often system generated and only sent in one of the instances listed above. There is no need for you to be subscribed to receive other emails.

Of course, if you have opted-in at any point then you will still continue to receive emails such as our e-newsletter.

If you would like to change the way you hear from us, how we use your information or do not want to receive any marketing from us then just call 0330 333 3300 or email our support team at supporters@woodlandtrust.org.uk.

Contact us

If you feel that you have received an email in error or have a question then email our supporters@woodlandtrust.org.uk.

If you would like to subscribe to receive emails from us then visit our online permission portal.