Disruption to services

We're currently experiencing technical difficulties with our communications systems.

This is affecting our ability to support certain services for our visitors and supporters. We are investigating and are working to fix the problem as soon as possible.

We sincerely apologise for any inconvenience caused.

If you are awaiting a response from us or have a query regarding the status of services, please see below.

General enquiries

Thank you for your interest in our work. We are currently unable to process emails to our offices and apologise for the inconvenience. We will endeavour to respond to emails as soon as we can once normal service is resumed.

Alternatively please call us on 0330 333 3300.

Woodland Trust shop ordering and fulfilment

Our online shop is currently closed to new orders.

Orders placed before 14 December will be shipped as per our usual timescales. Orders placed after this time will be processed once normal service resumes and unfortunately we can't guarantee delivery before Christmas. We are very grateful for your support and hope to get your order to you as soon as we can.

Dedications

Tree and woodland dedications

We are currently unable to process new tree and woodland dedications.

Dedications made before 14 December will be shipped as per our usual timescales. Orders placed after this time will be processed once normal service resumes and unfortunately we can't guarantee delivery in time for Christmas. We are very grateful for your support and hope to get your dedication to you as soon as we can.

Fundraising for a woodland dedication

Our fundraising platform for woodland dedications is currently closed to both new funds and donations on existing funds.

We are very grateful for your support and hope to resume our normal service as quickly as possible.

Membership packs

We are currently unable to process orders for new memberships. 

Gift memberships ordered before 3 December will still be delivered in time for Christmas.

Orders for memberships placed after this time will be processed, however delivery of membership packs may unfortunately be delayed. We are very grateful for your support and hope to get your membership to you as soon as we can.

Gifts in wills

As we are currently experiencing difficulties with our communications systems, we are unable to process enquiries by phone or email. We will endeavour to respond to all emails received as soon as we can once normal service is resumed.

Tree packs

MOREwoods and MOREhedges 

We are currently unable to accept new applications for MOREwoods and MOREhedges tree packs. Once normal service resumes we will be accepting applications for planting next winter (November 2021 to March 2022). 

If you have already ordered and have any queries, please contact the woodland creation team at plant@woodlandtrust.org.uk.

Community tree packs

We are unable to accept any further applications for our spring 2021 delivery. We are sorry for any disappointment this may cause, but we will open applications for our autumn 2021 delivery as soon as we are able to. 

If you have already submitted an application for a spring 2021 tree pack it is likely that the delivery will be delayed beyond March. We will be in touch with more details on this as soon as possible. Please see our community tree pack FAQs for more information. 

Volunteer opportunities

Thank you for your interest in volunteering. We have temporarily closed the application process for all volunteer opportunities. These will be reopened once normal service resumes, so please check back again soon.

If you have recently applied for a volunteer opportunity we will unfortunately be unable to respond until normal service is resumed.

Donations

Thank you for considering making a donation to the Woodland Trust.

We are currently unable to process donations made online or by phone, however it is still possible to donate by post. Please send a cheque to our head office at Woodland Trust, Kempton Way, Grantham, Lincolnshire, NG31 6LL. Please make cheques payable to The Woodland Trust.

Broadleaf competitions

Our winter photography competition and 'Where's Erik' competition for members and readers of Broadleaf are both temporarily closed.

They will reopen once normal service resumes, so please check back again soon. The closing date for both competitions has been extended to 15 March 2021.

Campaigns

We are currently experiencing difficulties with our communication systems which means we are unable to process consultation responses, petition signatures and messages to MPs on our live tree protection campaigns. We hope to resume our normal level of service soon and would like to thank you for your support.