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  1. When will I receive my email certificate?
  2. What size will my e-mail Certificate be if I print it?
  3. How much is delivery?
  4. Will you print my name on the Certificate?
  5. Can I have two trees?
  6. If I dedicate 3 trees in one Centenary Wood. Can I have 3 separate Certificates?
  7. Are the woods all open to the public?
  8. Can I have the address of the wood to put in my satellite navigation system?
  9. Will there be signs directing me to the wood?
  10. I have made a mistake on my dedication - what should I do?
  11. I have a question unrelated to the First World War Dedicate a Tree scheme?

When will I receive my email certificate?

Once you have submitted your online application, please allow up to 60 minutes for the certificate to be delivered. We do recommend checking your email providers junk/spam folders before contacting us.

If you or another intended recipient do not receive the certificate, please contact us on 0800 915 1914 between 9am and 8pm Monday to Friday and 10am to 4pm Saturday.

What size will my email certificate be if I print it?

The size of your email certificate depends on your printer settings. For best results we suggest printing as an A5 certificate.

How much is delivery?

All tree dedications are sent with free postage and packing.

Will you print my name on the certificate?

We only print the wording you enter for the dedication on the Certificate. If you do not complete the wording we will send you a blank certificate.

Can I have two trees?

You can dedicate any number of trees you wish by phone by calling 0800 915 1914 between 9am and 8pm Monday to Friday and 10am to 4pm Saturday. If phoning, please have your words of dedication ready.

If I dedicate 3 trees in one Centenary Wood. Can I have 3 separate certificates?

No, all trees in each donation transaction must be linked to one dedication, certificate and wood. You will need to place three separate transactions for single tree dedications.

Are the woods all open to the public?

Yes, Woodland Trust woods are open free of charge for the public to enjoy.

Can I have the address of the wood to put in my satellite navigation system?

Woodland Trust woods do not have postal addresses. It is therefore not possible for us to provide this for you. We suggest using the nearest road name.

Will there be signs directing me to the wood?

No, we do not put any signage on the roads giving directions. You will need to use the Ordnance Survey map to help you locate the wood. Grid references are given on the information sheet which accompanies your First World War Dedicate a Tree certificate.

I have made a mistake on my dedication - what should I do?

If you applied for your First World War Dedicate a Tree online and you have opted for the certificate to be delivered by email, sadly we are unable to make any amendments.

If you applied for your First World War Dedicate a Tree online and you opted for the certificate to be delivered by post, we will do our best to make the changes before it is produced. please contact the customer service team on 0800 915 1914 between 9 am and 8 pm Monday to Friday and 10 am to 4pm Saturdays. If the Certificate has already been completed and the pack already emailed or posted, there may be a charge for a replacement Certificate to cover administration costs and postage if applicable.

If you applied using the application form in our leaflet, please contact the customer service team on 0800 915 1914 between 9 am and 8 pm Monday to Friday and 10 am to 4pm Saturdays. If the Certificate has already been completed and the pack already emailed or posted, there may be a charge for a replacement Certificate to cover administration costs and postage if applicable.

I have a question unrelated to the First World War Dedicate a Tree scheme?

For any other queries please contact the customer service team on 01476 581135 between 8.30am and 5.00pm Monday to Friday or email customerservices@woodlandtrustshop.com