As the situation develops, we want to reassure you that we're doing all we can to continue our important work. Trees and woods urgently need our help and we thank you for your support and patience.

Our offices are closed but we're working remotely to keep things running as smoothly as possible. Our usual level of service may be affected, so please bear with us.

Woodland Trust shop ordering and fulfillment

Our online shop currently remains open for many of our products.

Due to office and some warehouse closures, there may be delays in orders via post and phone for home and garden products, or items from our gifts, books and toys range but we're working to get your orders to you as quickly as we can.

Tree shop

We have had to temporarily close orders for trees and tree protection.

Unfortunately this means the delivery of some orders already placed may be delayed or cancelled. We apologise for any inconvenience caused and hope you can bear with us. We will endeavour to fulfil orders and get delivery back on track as soon as we can.

If you have an urgent query, please call 0330 333 3300 or email shop@woodlandtrust.org.uk and we will get back to you as soon as we can.

Tree and woodland dedications

We are currently unable to accept orders for dedications with postal fulfilment.

Unfortunately, this means the delivery of some orders for trees or dedications already placed may be delayed. If your order is delayed we will notify you to let you know.

If you have an urgent query, please call 0330 333 3300 or email shop@woodlandtrust.org.uk and we will get back to you as soon as we can.

Tree and woodland dedications are still available to order for instant delivery via email.

Raffle

Our raffle draw is scheduled for 7 May 2020. We'll update you if there are any changes.

Membership packs

If you have recently become a member, thank you for your support. There are currently delays in getting membership packs out, but please be reassured that we'll do our very best to get these out to you as soon as we can.

Gifts in wills

Office closures mean that you may experience a delayed response from our supporter services teams when placing enquiries with us.

We usually endeavour to respond to gifts in wills queries within two days. Please allow extra time for us to get back to you while we have reduced capacity.

MOREwoods, MOREhedges and community tree packs

Please allow additional time for the processing of your application as it may take longer than usual.

Volunteer opportunities and speaker requests

Office closures mean that you may experience a delayed response from our supporter services teams when placing enquiries with us.

Please allow us extra time to respond to your volunteer opportunity submissions and speaker requests while we work at a reduced capacity.

Events

Unfortunately our organised events have been cancelled until 31 May, but we look forward to them resuming as soon as possible.

Access to nature and wild spaces can be hugely beneficial to our wellbeing in these unprecedented times. We have over 1,200 woods open and free for you to explore while following the government’s social distancing guidance.